You can join Zoom on different devices—just follow the steps below for the one that works best for you.

If you have the Zoom app installed:

• Open the email with your Zoom invitation.

• Tap the Zoom meeting link. The app will open, and you’ll be connected to the meeting.

If you don’t have the Zoom app:

• Open the email and tap the Zoom link.

• You’ll be prompted to download the Zoom app from the App Store (iPhone) or Google Play Store (Android).

• After installing, tap the link again to join.

If you have the Zoom app installed:

• Open the email with the Zoom link.

• Click the link to open the app and join the meeting.

If you don’t have the Zoom app:

• Click the Zoom link in your email.

• You’ll be prompted to download and install the app.

• Once installed, click the link again to join.

Before your Zoom meeting begins, you can make sure your microphone and camera are working:

• Open the Zoom app and click the gear icon (⚙️) to access Settings.

• In Audio, test your mic by speaking and checking for movement in the volume bar.

• In Video, you should see yourself—make sure the correct camera is selected.

Doing this ahead of time can help you feel more prepared and comfortable when the session starts.

1. Use a device that feels comfortable.

   • Zoom works on smartphones, tablets, and computers. A larger screen (like a laptop) can make it easier to see and interact.

2. Try to join a few minutes early.

   • This gives you time to settle in and check your setup.

3. No Zoom account is needed.

   • Just click the meeting link in your Iris email and follow the prompts.

4. Choose how to hear audio.

   • On a computer, click “Join with Computer Audio.”

   • On mobile, tap “Call using Internet Audio.”

5. If your video isn’t working:

   • Make sure your camera is on in Zoom (click the video icon).

   • Close other apps that might be using the camera (like FaceTime or Teams).

   • Check that Zoom is allowed to use your camera (you can find this in device settings).

6. If you can’t hear or be heard:

   • Check your device’s volume and unmute yourself in Zoom.

   • Use the arrow next to the microphone icon to switch audio settings if needed.

7. If your internet connection is unstable:

   • Move closer to your Wi-Fi router.

   • Close other tabs or apps using the internet.

   • Turn off your camera if your audio is cutting out—it can help.

8. Using a phone or tablet?

   • Download the Zoom app in advance for the smoothest experience.

9. Still having trouble?

   • Don’t stress—we’re here to help. Just reach out to your Iris Care Team, and we’ll do our best to support you.